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Carter prides itself on service excellence and as such operates under a "systems approach" to providing every property
with performance unsurpassed in the industry. Below are reasons why institutional clients and other building owners
trust Carter to manage their properties. Tenant retention - Recent studies show that even a five percent increase in customer loyalty can yield profitability increases of 25 percent to 100 percent. Carter's tenant retention programs have resulted in above-market tenant retention rates, which are an excellent example of how an effective management team can drive value for an asset. Customer service - Carter seeks to establish a high level of service with each of its tenants and is committed to doing whatever it takes to get the job done. A testament to the quality of customer service provided by Carter is the national recognition awarded to Carter by CEL and Associates. Carter has received two consecutive national service awards for "Excellence in Customer Service." Our clients' objectives truly become our objectives, and our team focuses on customer satisfaction while achieving those objectives. Leasing - Carter has an extensive network of professional leasing contacts that consistently get the "word on the street" quickly and efficiently, resulting in immediate leasing velocity. Financial management and reporting - Comprehensive financial management and reporting is the cornerstone of our commitment to our clients and building owners. From our technology platforms to our internal controls, Carter's accounting model safeguards the customer's assets and ensures that all transactions are approved, completed, and recorded properly and timely. |
